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richardw@workforce.co.za

Skills development in south africa

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Embracing change and leveraging opportunities for growth

Opinion piece by Megan Brooks:
National Skills Development Strategist

Over the years, I’ve had the privilege of being involved in the skills development arena across various industries in South Africa. The landscape has always been dynamic, shaped by both external forces and internal systemic changes, each contributing to the country’s ever-evolving skills development strategies.

In recent years, we’ve seen the introduction of Quality Council for Trades and Occupations (QCTO) and a shift from legacy-based SETA qualifications and the transition from NSDS III to NSDP 2030.  While these changes were designed to streamline qualifications tailored to industry needs, they have also brought their fair share of challenges. Yet, despite these hurdles, we understand that skills development will always be an evolving work-in-progress toward a skilled and capable workforce. As the years go by, the nuanced iterations will continue.

Understanding the National Skills Development Plan 2030

The National Skills Development Plan 2030 (NSDP 2030) outlines a bold and ambitious vision to address some of South Africa’s most pressing issues including inequality, poverty, and skills mismatches. It further marks a shift from training for numbers to employment-driven outcomes, ensuring learners secure jobs or start businesses. SETAs now play a strategic role in coordinating industry partnerships rather than just distributing funds. The focus aligns education and training more effectively with economic needs while emphasising the importance of partnerships between public and private institutions, employers, and SETAs.  These partnerships seek to create a more cohesive approach to addressing skills shortages, especially in critical sectors that drive economic growth. However, the execution of this strategy has not been without its growing pains, and it is only fair to acknowledge the inherent challenges that come with such a monumental shift.

The transition from SETAs to the QCTO and the challenges ahead

The move from SETA-driven qualifications to those recognised by QCTO has not been seamless. While the QCTO was introduced with the promise of a more structured and relevant occupationally based qualification framework, businesses, training providers, and even the QCTO itself have struggled with some of the implementation challenges. Delays in QCTO accreditation, development costs, lack of assessment centres, replacement and realignment of qualifications, and the sheer complexity of aligning qualifications with industry needs have led to frustration. However, it is essential to remember that these hurdles are a natural part of any transition.

The strategic opportunity in Skills Development funding

In the evolving landscape of skills development, the true strategic advantage lies in the financial support available through SETA funding. As the business world adapts to changing economic conditions and industry needs, the ability to access funding for pivotal interventions such as learnerships, bursaries, and other accredited qualifications remains a game-changer. These funding streams, ranging from mandatory and discretionary grants, which unlock tax incentives for learnerships, present a transformative opportunity for businesses to upskill their workforce without bearing the full financial burden.

However, unlocking this potential requires more than just awareness; it demands a thoughtful and strategic approach. A deep understanding of the sector’s funding priorities and the intricate details of SETA processes is essential. It’s about aligning training initiatives not only with business objectives but also with the skills needs outlined in the Sector Skills Plan, the Scarce and Critical Skills List, and the identification of Hard-to-Fill Vacancies. Through this alignment, organisations can not only bridge the skills gap within their workforce but also ensure compliance with the ever-changing regulatory environment—creating a foundation for long-term success.

At Training Force, we are proud of our ability to track and manage these opportunities, ensuring they are aligned with the ever-evolving priorities of industry and the broader economic landscape. By managing this detailed work, we alleviate the administrative burden on businesses, allowing them to focus on what they do best—growth and innovation—while we ensure that their training programs are optimally funded and compliant with all requirements.

Unlocking funding potential through expertise and insight

The path to securing SETA funding is a nuanced journey that requires a thorough understanding of sector priorities, funding triggers, and the intricate relationships between stakeholders—particularly with the SETAs themselves and the return on investment for all stakeholders. It is in this space where true value lies.

What truly sets this process apart is the wealth of experience in delivering turnkey solutions with minimal risk in SETA-funded opportunities. We take pride in helping employers mitigate the upfront costs of training while ensuring that all tranche milestones are met. Our approach is deeply rooted in ROI-driven solutions, ensuring that every funded opportunity leads to meaningful outcomes—both for businesses and the learners involved.

Ultimately, our minimum-risk offerings support scalable solutions that marry the world of skills development with the practical needs of trade and industry. By understanding both the bigger picture and the granular details, we empower businesses to thrive—not just survive—in an increasingly complex world of skills development.

Bridging the gap – hosted skills training to support retail boom in rural South Africa

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By Daniel Orelowitz, Managing Director at Training Force

The establishment of shopping centres in rural South Africa presents a significant opportunity to stimulate economic growth and create much-needed employment. However, realising this potential hinges on effectively addressing a critical challenge: the skills gap within local communities.

The economic impact of rural shopping centres
Shopping centres act as economic catalysts in several important ways. They generate direct employment opportunities across various roles, from retail assistants and cashiers to security guards, cleaning staff, and management positions. By offering a wider variety of goods and services, they reduce the need for long-distance travel for basic necessities, keeping spending within the local economy. In the same vein, shopping centres attract other businesses, such as Small and Medium Enterprises (SMEs) that may open complementary services, further expanding employment opportunities. Finally, they can serve as social hubs, fostering a sense of community and providing spaces for social interaction and local events

Identifying the skills gap
People in rural communities may lack the skills needed to succeed in the retail sector. This includes a lack of understanding in areas like customer service, inventory management, and basic financial literacy. They may also lack familiarity with technology used in retail settings and essential people skills like communication and teamwork. By addressing these skill gaps, training programmes can equip individuals with the necessary knowledge and skills to succeed in the retail sector.

Hosted solutions – a practical approach to skills development
To bridge these gaps, “hosted solutions” – dedicated training centres established within or near rural communities – offer a practical and effective approach. These centres provide hands-on training in simulated retail environments, allowing trainees to apply theoretical knowledge and develop essential skills. By locating training centres within or near rural communities, these solutions improve accessibility by reducing travel time and costs for participants. The training curriculum can be tailored to specific industry needs and local market demands, ensuring training remains relevant and valuable while training centres can offer ongoing support, mentorship, and job placement assistance, increasing the likelihood of successful career pathways.

Proactively focusing on retail-specific skills
Equipping candidates for retail jobs requires a focus on several critical areas, such as excellent customer service skills, which includes effective communication, active listening, problem-solving, and the ability to build rapport with customers. Training in inventory management, including the understanding of stock control principles, for receiving, storing, and tracking inventory accurately, is also essential. Cashier operations, including handling cash transactions, processing payments, and managing returns, require thorough training. Developing persuasive communication skills, product knowledge, and the ability to upsell and cross-sell effectively are also essential sales techniques that can be taught.

Importantly, training should commence before and during the construction of shopping centres in rural areas. This proactive approach will allow local communities to directly benefit from the development by providing employment opportunities for skilled individuals from the very beginning. It will also ensure that the workforce is adequately prepared to meet the demands of the new retail outlets as they open, leading to smoother operations, increased customer satisfaction, and long-term success for the businesses within the shopping centre.

Building partnerships for success
Partnerships with local stakeholders are vital to ensure the success of these training initiatives. Community leaders play a vital role in identifying training needs and mobilising community support, while educational institutions can provide access to training resources and facilities, and local transport providers can arrange affordable and accessible transportation for trainees to attend training centres.

Close collaboration with retailers will be necessary to ensure training programmes align with the specific requirements and expectations of the industry. Here, retailers should actively participate in the design and delivery of training programmes, providing input on skills needs, industry best practices, and desired employee attributes. Retailers can also provide mentorship opportunities for trainees, allowing them to gain practical experience and build professional networks, even playing an active role in job placement by offering priority hiring to graduates of the training programmes.

Skills development as a catalyst for upliftment
In prioritising skills development, rural communities can transform shopping centre developments into drivers of sustainable socio-economic progress. The empowerment of local residents with the skills and knowledge necessary to secure employment within the retail sector can create sustainable employment opportunities that reduces migration to urban areas as well as reliance on subsistence farming. Furthermore, by increasing local spending and attracting further investment within the community, these initiatives can boost local economies.

By investing in targeted and accessible training initiatives, leveraging the power of dedicated training centres within local communities, and fostering strong partnerships with local stakeholders, South Africa can significantly enhance the impact of rural shopping centres. These initiatives will not only generate employment opportunities and stimulate economic growth but also greatly benefit rural communities.

Empowering our country’s youth through learnerships

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Transforming lives and families sustainably

Devika Reddhi, director at Training Force

In today’s rapidly evolving world, equipping the youth with skills that align with workplace demands is more critical than ever. Youth unemployment remains a global challenge, and one especially pertinent in South Africa. With 45.5% of South Africans under the age of 35 without a job, it’s fair to call it a national crisis.

Luckily, one of the most effective solutions lies in upskilling through learnership programmes. These programmes not only provide technical knowledge but also offer practical workplace exposure, empowering young people to step confidently into the workforce.

Learnerships are more than just training initiatives; they are transformative opportunities. For young individuals, the journey of gaining a skill and applying it in a real-world setting instils a sense of purpose, discipline, and self-confidence. This dual focus on theoretical learning and workplace experience bridges the gap between education and employment, ensuring that learners are well-prepared for the demands of their chosen careers. What makes learnerships even more impactful is the ripple effect they create: when you uplift one individual, you uplift their family, their community, and, ultimately, society at large.

As a director of Training Force, this is what fuels my passion and purpose every day. Our motto is simple yet profound: We train with heart, we train with purpose. Watching a young person transition from uncertainty to empowerment is deeply fulfilling. Knowing that the skills we impart are not only changing their lives but also contributing to their families’ well-being fills me with immense pride and gratitude.

I’ve had the privilege of witnessing learners rise to challenges, gain employment, and become breadwinners in their households. Their success stories remind me of why this work is so important. A single learnership opportunity often means that a family can put food on the table, a sibling can continue their education, or a household can take one step closer to stability and dignity.

For me, there is no greater reward than seeing how these programmes spark hope and unlock potential. Every learner that graduates represents a life transformed, and that transformation extends far beyond the individual. It’s this profound impact that drives me to do what I do.

At Training Force, we remain committed to training with purpose and compassion, knowing that we are not just teaching skills but building futures. The satisfaction of empowering young people and seeing their success stories unfold is not just fulfilling, it’s the reason we do what we do. Together, we’re shaping a brighter, more empowered tomorrow, one learner at a time.

For organisations, investing in learnerships is not just a corporate responsibility, it’s a deeply fulfilling endeavour. Witnessing the transformation of a young individual, from uncertainty to confidence, is a profound reminder of the power of opportunity. It’s about more than numbers on a balance sheet; it’s about changing lives.

The satisfaction of impacting one person’s life cannot be overstated. Knowing that you have played a role in giving someone a future, a career, a sense of purpose, and the ability to contribute to society, is a reward in itself. This act of empowerment, multiplied across communities, strengthens the social fabric and builds a more inclusive economy.

The call to action is clear: businesses, educational institutions, and governments must collaborate to expand access to learnerships. By doing so, we are not just addressing unemployment; we are shaping a future where every young person has the chance to thrive, contribute, and inspire others.

In the end, upskilling the youth is more than a strategic move; it’s a mission of hope, progress, and humanity. Let’s work together to create a world where every young person’s potential is realised, where families are strengthened, and where communities flourish through the power of opportunity.

Transforming lives with a fresh perspective!

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We are thrilled to share that Training Force, in cooperation with our group CSI, proudly provided free eye tests and prescription glasses to head-office-based learners. This game-changing effort reached 362 learners, ensuring everyone in need received the help they deserved. This shows our commitment to the future of our learners. See how clear vision paves the way to new opportunities!

Mpho Mofokeng

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Meet Mpho! From learner to permanent employee, Mpho shares how important growth is for her. Click below to watch her video.

For Women’s Month, we’re shining the spotlight on some of our wonder women, helping make Training Force a leading, trusted provider of training across our country. Happy Women’s Month from all of us to you.

Quinley Arendse

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Three cheers for Quinley! From learner to manager, Quinley’s love of her family and dedication to hard work has driven her to admirable highs within our company. Click below to watch her video.

For Women’s Month, we’re shining the spotlight on some of our wonder women, helping make Training Force a leading, trusted provider of training across our country. Happy Women’s Month from all of us to you.

Pamela Mabaso

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Praise for Pamela! From intern to business partner. Pamela’s success story is full of challenges and victories as she makes her way in business. Click below to watch her video.

For Women’s Month, we’re shining the spotlight on some of our wonder women, helping make Training Force a leading, trusted provider of training across our country. Happy Women’s Month from all of us to you.

Empowering Tomorrow’s Leaders

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Training Force and Deloitte join forces in 2024 for Volunteer Day at Deloitte, equipping students with real-world skills to succeed.

Deloitte Employees Share Industry Insights
Gain valuable knowledge from Deloitte professionals to thrive in the workplace. Topics include:

  • Crafting a standout CV
  • Mastering interview techniques
  • Financial literacy essentials
  • Workplace etiquette and professionalism